1. When you are in a conversation with a strong emotional charge:

2. When you want to communicate something very important to you, to which you don’t know how others will react:

3. When you find it difficult to hear something that others are trying to communicate to you (be it because it seems unfair, incorrect, harsh or because you are criticized etc.):

4. When someone is verbally aggressive or passive-aggressive toward you:

5. Read the expressions below:

“You make me feel…”        “You always …” ;         “ It’s your fault that….”;   “ It’s easier for you to…”,        “ It’s more difficult for me to…”   “Always…”

In conversations with heavy emotional charge: